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Natwest demands self-isolating 81-year-old visits branch to unlock 'frozen' bank account
Consumer advocates have warned that banks could be putting vulnerable customers at risk, after NatWest asked a self-isolating 81-year-old to visit a bank ...
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Banks shamed into retraining staff after asking vulnerable to break self-isolation rules
Banks and building societies have been forced to retrain staff in new measures to protect their most vulnerable customers after elderly people were ...
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Customers turn their backs on Monzo and Revolut as fears mount over profitability
Customers are moving their money out of Monzo and Revolut over concerns the digital banks are still not managing to make a profit. ...
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What each bank is doing to help older and vulnerable people and NHS workers
Banks have set up dedicated phone lines for NHS staff and older people as they provide a raft of additional support for those ...
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Banks accused of inviting fraudsters to go after dead people's money
Lawyers have accused banks of inviting fraudsters to go after dead people’s money through a loophole created by changes relaxing probate rules during the ...
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Tesco Bank launches free cash delivery service for vulnerable customers
Tesco Bank is to offer home deliveries of cash to vulnerable people who are shielding from coronavirus. Elderly and vulnerable people have risked ...
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Lloyds' online banking customers face meltdown on 'bills day'
Scores of people have been unable to login to their online and mobile banking at Lloyds Group, Britain’s largest retail bank, on the ...
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Best student bank accounts 2020: where to put your cash this academic year
The start of the academic year is fast approaching, school leavers are about to receive their A-level results and banks are once again battling ...
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Banks must give customers 'fair warning' before closing expat accounts, MPs warn
Banks planning to close down accounts of Britons living in the EU because of Brexit must give customers sufficient warning to make other ...
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EU ban on credit card fees backfires – you’ll still pay 2.5pc to spend
Consumers are still having to pay high fees when using credit cards despite new EU regulations that have capped transaction costs. At the ...